Voice over IP (voip) / IP PBX

Features and Benefits

The Software Communication System 500 provides a full suite of intuitive and easy to use applications that have been designed specifically for Small and Medium Businesses – all designed to fuel and drive better business results including greater efficiency, cost savings, higher productivity and increased revenue. 

• Find me/Follow me: Sophisticated and easy-to-use, keeps your mobile employees accessible
• Conferencing: Advanced, flexible and user-friendly multi-party conferencing capabilities (including Meet Me conferencing)
• Auto Attendant: Enterprise-grade attendant for a personalized customer experience
• Personal Auto Attendant: Empowers employees with mailbox customization; press 1 to leave a vmail, 2 to reach my cell, etc.
• Choice of Softphones for making phone calls from a PC as well as presence, secure instant messaging and video conferencing capabilities
• Automatic Call Distribution (ACD):  For businesses needing the basics, simple to configure and use, yet a highly effective contact center solution for up to 50 agents
• Voice/Unified Messaging: a simple and flexible application allowing users to retrieve voicemail from their hard client, soft phone, portal or even via email
• Call Detail Reporting: Complete set of call records that are easy to access, browse and export
• Choice of Application Plug-Ins for PC-based phone calls while directly within Microsoft Outlook or IBM Lotus Notes/Same Time environments

Key Features

• Offers presence to quickly locate individuals and/or understand their status; letting you communicate using the most effective method
  
• Delivers cost effective multimedia communications such as secure instant messaging and video
  
• Supports choice of hard clients, softphones and gateways to keep employees connected and meeting the varying and unique needs of SMBs
  
• Integrates with Microsoft Outlook and IBM Lotus SameTime/Notes applications - an easy way to leverage and get more out of existing investments
  
• Provides a single address for multiple communication vehicles (eg. call, fax, e-mail, IM) for each user
  
• Connects across multi-supplier networks and devices and establishes a strong foundation for unified communications
  
• Simplified installation, administration and user experience